Frequently Asked Questions

An easy, fast & secure way for you to buy or sell anything agriculture related, working directly with each other to make the deal. LocalAg provides the marketplace and offers secure payment options as well as guides the transaction, so all parties are fairly represented.

LocalAg is a complete e-commerce only site built specifically to provide simple, fast, secure transactions between you and your fellow farmers. The entry requirements are few and its simple to upload. LocalAg charges a flat percentage fee per client per transaction. Feed Central provides a website where you can Buy, Sell or Test your fodder with back up by a team of account managers who help you manage your supply for one load or for the whole year. Feed Central has specific information and testing which must be completed before advertising can begin, while LocalAg does not insist on these items before advertising.

Simple, fast, secure. LocalAg is all about having a great experience buying and selling with your neighbours but with a layer of security that ensure payments and deliveries are made on time as expected. The low transaction fee of 1.5 - 2.5% makes this an economic alternative to other platforms.

Kev is an AI agent who works in LocalAg to help you with any questions and assists you to make an agreement, finalise the contract and close the deal. Kev is your mate, here to lend a helping hand and guide you along the way as you list, buy, pay, deliver or receive your items. He is backed by the full team at Feed Central and LocalAg.

Anyone can use LocalAg!  It doesn't matter if you are a first time hobbyist to a full time farm operator or even a store, LocalAg can be used by anyone to buy or sell Ag related items.

Yes absolutely! LocalAg is designed for buyers and sellers to chat with each other to decide on the terms of the deal.  Using the “chat” for this will contribute to building your agreement. You can even upload photos or documents as you go.  Don’t forget to work out delivery and set your payment terms.  Any problems?  Just ask Kev!

You set up delivery arrangements with the other party. When a seller offers delivery, this amount can be added to the invoice to provide security on payment to the seller. If the buyer arranges transport this is considered separate to the LocalAg agreement and is not included in the transaction. You can call Feed Central Logistics for a quote on delivery for all Fodder, Hay and Grain transactions as well as some other items. 1300 669 429

Go to your "My Profile" page and select the listing you want to stop advertising. Select the "Stop Advertising" button.

Yes absolutely!  Kev will help you to chat with each other to decide on the terms of your deal.  Feed Central may also be able to help with delivery for some items. 1300 669 429

When you are at the sign in page you can click "Forgot Password" which will help you to reset this. If you are registered in Feed Central, your password is the same for LocalAg.

This should be how you want to be referred to as a Buyer or Seller. So, you may choose to use your farm name - "Hamwood Park", a family name - "Jane Smith", or something else. Remember this name stays with you in LocalAg so while a fun name is okay it needs to be appropriate.

Used for shopfronts only. This is a short sentence that summarises what you do. EG: Buy, Sell, Test.

Because you will be working directly with your buyer or seller counterpart, it's important to build trust and promote a working relationship. Just as you would if you were doing a deal with a neighbour. Getting to know each other with basic and honest information will build trust and support working relationships. Include things such as what you grow, how many head of cattle you run, what machinery you use.

LocalAg promotes a safe and transparent trading platform; this information will be used to verify that you are a genuine client.

That's fine, LocalAg is for everyone. You may need to offer other identification for your business or your profile, such as driver licence number, etc.

Shopfronts are similar to a business website, designed to build trust and foster relationships with other clients. Shopfronts showcase a business, their products, introduce their team members, show a gallery of photos which will help to build trust and allow you to work together in a secure and transparent system with safe payment options.

No, you can sell using your "Account" or "My LocalAg Profile". Shopfronts are for those clients who sell regularly and want to promote their business. Shopfronts act in a similar way to having a website.

That's fine, LocalAg is for everyone. You can simply add yourself here with a short description of why you're on LocalAg. (EG: I have a great cattle dog and want to sell the puppies).

At the bottom of the team page you will find a button to help with this process.

No, you can use a small photo, avatar or other icon. A photo does give a high level of credibility to your trade however, especially if the buyer or seller is travelling a long way to deliver or pick up an item.

Click on the team member in your account. This will open a page to edit the team member. At the bottom of the page you will find a "Delete Team Member" link.

Yes these are shown by clicking the button "View Inactive Listings" in "Manage Listings" in your account.

That's fine - we sort it out for you. For now select "Other" and continue with your listing. Our team will contact you if they need more information. If no listings are currently in a category it will not show in the search but will be available to select when you are creating an ad. The category will become visible in the search when there is 1 or more listings advertised.

A user in LocalAg is a person who has the right to act on behalf of a registered client in LocalAg. They can buy and sell products using the client profile you have set up. You will be responsible for their sales and purchases.

Team, Family or Friends make good options. However, be certain of your trust in this person before you invite them to join. If in doubt, don't!

Yes, open "Users" in your account menu and select "edit/remove".

This helps us to understand which areas we need to improve and offer more services. It also helps us to keep the information we share with you relevant.

This area is where you can control your personal (private) details and keep track of Profiles that you are a team member of your Login Details and your Marketing preferences. Your Blocked Users will also be listed here.

You may change your password under "My User Settings" within your profile

Two factor Authenication is a security method that requires two forms of identification to acess data. This is a further layer of protection after your password. We recomend using the Google authenticator app and Click to "Add Authenticatory App" and scan the QR code on your phone. This will add LocalAg to existing Authenticator businesses. You will then open this to log in to your account using the time sensitive 6-digit code.

There is no need to log out of LocalAg except where you would normally shut down at the end of the day. When LocalAg is running you will receive notifications in the website when a client messages you. If you download the App on your mobile, you might find this more convenient and a good way to track your notifications.

In "My User Settings" go to "My Saved Items" to view these. Simply click the orange icon to remove them from your list when you are finished with them.

Call the team on 1300 669 433 or email us at [email protected]

LocalAg is a full subsidiary of Feed Central. If you are a Feed Central Client, you can access LocalAg using your Feed Central log in details. You can set up a different login and password if you wish.

Click the photo to open the lot you are interested in then click "Contact Seller" to ask about a listing or "Make an Offer" if you're ready to buy.

Go to your App Store or Google Play Store, search "LocalAg", and download the app. Open the app to log in or register. (Note: your Feed Central log in and password can be used here)

You can search by scrolling on the Buy Page, Recent Listings, by selecting a Category Icon, by typing in key words, location and radius. You may also use the map function to see listings in your area.

This page is where all advertisements are listed without regard to category.

This page is a shortcut for you to Manage or Create Listings or update your profile, even set up a shopfront.

Click this link to go to a page where we demonstrate how to use the website and App in short explainer videos. Or you can find "How does it work" in the top menu.

Meet the Local Ag team and learn how LocalAg came about.

These can be found in the top menu

These will be reminders to update or check account details. An orange dot will show when there is a notification for you.

When enquiring about an item for sale, the conversation will appear in your Messages menu. An orange dot will show when you have a message in one of your chats.

This page is a shortcut for you to Manage your Account. Here you can edit your profile details, payment options, manage your listings, create ads and even set up your own shopfront. Use this shopfront as you would a website including using the URL and QR code to advertise your farm enterprise or business. Account is also known as My LocalAg.

These are icons used to group advertisements of similar nature. These are designed to save you time when searching. Can't see the category you are after? Just use some key words in the search panel to help narrow it down.

Only want "hay in a shed", type that in the keyword search to narrow your results.

Want something close to hand? Add a location and radius to reduce the distance for your search results.

Want something close to hand? Add a location and radius to reduce the distance for your search results.

Sometimes it's easier to search by map. See the "Browse by Map" button under Recent Listings.

Go to the BUY icon at top of page and click to open. Click on any part of an ad to open the details. When ad is open you can click + to expand the summary, visual or feed test results. This is where you can contact a seller to enquire about purchasing a product. You can add this listing to a "saved list" to look at later.

Listing are advertisements from Sellers for items they want to sell or buyers looking for a specific item to purchase.

Sign in or join up to LocalAg, On the home page click the green "Post an Ad" button on the right-hand side. Click Sell or go to your Account in the top right of screen then select "Post an Ad". You can also go to Manage my Listings and there is a link to "Post as Ad" on this screen also.

There is no fee to advertise on LocalAg. Fees are charged on the transaction when bought or sold.

Yes, you can do this by clicking on "Sell" then click on wanted

Yes, we encourage you to add a number of photos and even a short video to demonstrate your product or describe better what you are looking for. Drag and drop or upload photos in your ad located in your profile under Manage my Listings.

Your address is partially hidden until you release it during an agreement. All users can see the approximate area you are located in.

Yes, when a buyer contacts you there will be a link to advise you of the person's LocalAg name and link to their profile. When you are contacting a seller, you will see the link to their profile on their ad.

We have a short review process for every advertisement on LocalAg to ensure all information complies with government regulations. This may cause a short delay in getting your ad to go "live" on the website. Usually less than 24 hours.

The Feed Central and LocalAg teams have extensive history and experience in Australian Agriculture. We understand that things go wrong from time to time and if that happens give us a call and we’ll try to help sort it out. Each payment method also has a dispute resolution process which is there to assist you with any problems that occur. If you need extra assistance our team will help but please be aware there may be fees and charges for ongoing resolution work.

Feed Central owns LocalAg.

For money held between two parties in Escrow, a mutual agreement must be received before any funds are sent to the seller or buyer. Neither party can simply “withdraw” the money. Sellers cannot access funds without the approval of the buyer. Likewise, buyers cannot withdraw the funds without the action first being proposed by the seller. It’s best if both parties to resolve disputes to access the funds held in Escrow. When a compromise or conclusion is reached, Escrow allows the release to be split by any amount to both the buyer and the seller. If a dispute can't be resolved by the two parties, our Escrow company, CheckVault, may forward the matter to the appropriate court or tribunal after approx. 10 days from the initial request to release funds. CheckVault will then release the funds as directed by the court. Escrow companies are entitled under the Escrow Deed to claim legal costs from the funds held in escrow in this regard.

It is free to list on LocalAg. See our Fees and Charges page for further info.

At LocalAg, we believe in transparency and fair pricing. Below is a detailed breakdown of the fees associated with using our platform. Zero Listing Fees! LocalAg does not charge a listing fee so you can list your items free of charge. You only pay a fee when its sold! Flat Fee: 5% To maintain and improve our services, LocalAg charges a flat fee of 5% (for most items) on every transaction made through our platform. This fee is split between the buyer and the seller as follows: • Buyer: 2.5% + GST • Seller: 2.5% + GST Grain sales have a rate of: • Buyer: 1.5% + GST • Seller: 1.5% + GST

Escrow is when a third party holds funds for a transaction between two other parties. This is used to provide absolute security to both the buyer and seller. Partial refunds and progress payments can be set up using this system.

CheckVault is the Escrow provieder used by LocalAg. They provide the security around holding your money, and making sure both parties are happy with the deal.

A seller requests an amount of money be secured in CheckVault in order to satisfy a condition in an Agreement. The money is paid to CheckVault by the buyer and stored in the buyer's CheckVault Account, I'll let you know when the funds are secured. When the conditions for release are met, the seller requests release of part/all of the funds. Then the buyer approves, and the funds are paid into the Sellers account/s as directed by the Agreement.

Yes, 0.9% on total transaction including GST, but LocalAg pays this fee on your behalf.

At LocalAg, Buyers and Sellers chat together to agree on a price, volume and delivery terms. when an Agreement is approved by both parties, an invoice is created and sent to the buyer. Buyers & Sellers can select their preferred payment methods in their profile, or when making a deal. Options are Escrow, Feed Central Account, Credit Card or PayPal. They must mutually agree to the method, then the buyer will deposit funds using the information on the invoice generated from the details of the chat and approved by both parties. The buyer then deposits the amount using the method agreed upon.  For Stripe and Paypal the transfer is immediate (or as agreed by the payment company), for CheckVault and Feed Central Accounts, the money is held in “escrow” or "trust" until the terms of the contract have been met.  The buyer agrees to release funds once the product has arrived and agreement is complete, this is usually after delivery and Quality checks are completed.  Adjustment and Refunds occur at this time if warranted. Note: Feed Central Accounts and CheckVault have High Quality dispute resolution methods.

We will let you know in the chat and by SMS or Email if you want.

Yes, of course.  Kev will provide you with a tax invoice once you have agreed on the terms of your deal.  You'll also be sent a summary to confirm and then I'll have the invoice generated.

Provided both parties agree – funds can be split however you want. Refund of overpayment, or you can also partially release funds, with the rest being carried over for future release.

When an invoice is underpaid, Kev will send a reminder for the balance to the buyer.  This will delay the release until the funds are secured in full in Escrow.

Unlike 30-day accounts, when you use Escrow, the money is transferred to your account on the same day as the delivery is approved by the buyer. It can take up to 3 working days if there is confirmation or authorisation needed, however this is usually completed before the agreement is created.

We will let you know in the chat and by SMS or Email if you prefer.

CheckVault needs your name, date of birth and address, this will be checked against the electoral role and backed up by your Drivers License (Passport or Medicare card may be used also).

Select how you would like to make or receive payments. Each person has different circumstances, and you should choose what will be best for you. Here is a short summary of the options. CheckVault (Escrow) - safe & secure with good options for dispute resolution. Feed Central Account - this is a 30-day account with Feed Central and must be set up directly with Feed Central Accounts 1300 669 429. Stripe - use this function to receive payments made by credit card, some dispute resolution. PayPal - use this function to pay or receive payments made via this method, some dispute resolution.

CheckVault needs your name, date of birth and address, this will be checked against the electoral role and backed up by your Driver's License (Passport or Medicare card may be used also). You may be able to use your ABN registration as well.

We need to be certain you are an actual person, and identification ensures we adhere to money laundering laws.

In order to identify businesses, CheckVault needs to verify at least one director in the business, or the person responsible for the movement of funds through the company. Upon signing up as a business, they will collect the company details from you including the company registered name and ABN/ACN. For trusts and partnerships there are additional requirements.

You only have to complete the verification once.

No, LocalAg does not store or record these details. This is to avoid any identity theft.

No you only need Stripe to receive funds paid to you by credit card.

You will need to register with Stripe on the Payment Details page in your Account to receive funds paid by credit card.

That is your choice. Some clients may wish to pay using Stripe: Best for lower value credit card transactions where faster transactions are important. PayPal: Best for fast, low-risk transactions, and everyday use. CheckVault: Ideal for high-value, high-trust transactions where funds need to be secured until all terms are satisfied. You can also use your existing Feed Central Account, just ask a team member to help with this.

No, you simply click Connect Stripe or Connect PayPal and enter your account details when prompted.

That depends on the Seller. If they are registered to receive payment by credit card it will be indicated in the advertisement. Not all sellers choose to use this method.